Privacy Policy

1. Information We Collect

When you call, text, or otherwise contact us to request or receive our services, we may collect:

• Contact information: your name, phone number, and email address.
• Service information: the address and location of the job, a description of the items or materials to be hauled, photos you share with us, scheduling details, and notes about site access.
• Communications: records of your calls and text messages with us, including message content, time, and date.
• Payment information: payment is collected on-site at the time of service. We do not store full credit or debit card numbers on our website or in any online account.
• Technical information: basic device and browser information when you visit our website, such as browser type and the pages you view.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes, estimates, and junk removal and demolition services you request;
• Schedule, confirm, and coordinate your service appointments;
• Communicate with you about your service by phone call, text message (SMS/MMS), and email, including appointment reminders, arrival updates, and follow-ups;
• Process payments and maintain service records;
• Respond to your questions and provide customer support;
• Comply with our legal obligations and protect our rights.

3. SMS Text Message Communications (A2P Consent)

Your consent to receive text messages is important — please read this section carefully.

By providing your mobile phone number to Bucks Haul LLC — whether by calling us, texting us, or otherwise sharing it with us in connection with a service request — you consent to receive recurring SMS and MMS text messages from us regarding your requests, estimates, scheduling, and service communications. These messages may be sent using an automatic telephone dialing system or other automated technology.

• Message frequency: Message frequency varies. You will typically receive only messages related to your specific service request.
• Message and data rates may apply according to your wireless plan.
• Opt out: You may opt out of receiving text messages at any time by replying STOP to any message we send. After opting out you may receive one final confirmation message.
• Help: Reply HELP to any message for assistance, or call us at (253) 345-4006.
• Not a condition of purchase: You are not required to provide your phone number or to consent to receive text messages as a condition of purchasing any property, goods, or services from us.

Carriers are not liable for delayed or undelivered messages. We do not send marketing promotional text messages without your prior express written consent. If we ever begin to, we will obtain that consent first, and you may revoke it at any time by replying STOP.

4. Phone Calls & Automated Dialing (TCPA)

By providing your telephone number, you also consent to receive telephone calls from Bucks Haul LLC, including calls made using an automatic telephone dialing system or an artificial or prerecorded voice, for purposes related to your service request. You may revoke this consent at any time by notifying us in writing or by calling us and asking to be placed on our internal do-not-call list.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: with vendors and partners who help us operate our business (for example, scheduling, text-messaging, and phone-service providers), under agreements requiring them to protect your information.
• Carriers: your mobile carrier receives text messages you send to and receive from us as part of normal SMS/MMS delivery.
• Legal compliance: when required by law, court order, or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of all or part of our business, subject to the protections of this policy.

6. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service and communication records are kept for as long as reasonably needed for these purposes.

7. Security

We take reasonable measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

• Text messages: Reply STOP to opt out or HELP for help at any time.
• Phone calls: Ask us to add you to our do-not-call list by phone or email.
• Access & correction: You may request access to, or correction of, your personal information by contacting us.
• Opt out of emails: Use the unsubscribe link in any email we send.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites we don't control. We're not responsible for their privacy practices, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services or continued consent to receive communications after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

• Phone/Text: (253) 345-4006
• Email: buckshauljunkremoval@gmail.com
• Service area: Tacoma · University Place · Lakewood · Fircrest · Puyallup · Pierce County